Troubleshooting

Here are some common issues people have run into:

• The send button will not be active, until you “initialize” the wallet, which is a tiny transaction. (This is referred to as “Spawning” in Smapp.)
• SmeshWallet stores your encrypted private keys and address book data in your browser’s local storage. If you delete your local storage, or your browser is configured to do so periodically, or you run malware protection software that does the same, you’ll have to re-store your wallet from your seed phrase, and will have to re-create any address book data you’d previously created.
• You obviously can only send funds to Spacemesh account addresses. (Some people have tried to send funds to an explorer URL!)
• You get a “something went wrong” when sending. This can be one of two things:
  • You are trying to send the full balance, which we currently don’t support given complications in calculating the transaction fee to deduct. If you send an amount just slightly less than the full balance, it should work.
  • Or, a temporary network issue is preventing the wallet from communicating with the Spacemesh infrastructure, and waiting a few minutes clears it.
• You have to enter your seed phrase every time you open SmeshWallet. As previously mentioned, this means that your browser is deleting local storage every time you close it! As far as we’ve found, this only happens on Microsoft Edge. See this article for a discussion on how to fix it.

If you have other questions, email us at support@smeshwallet.com or reach out to us on Twitter.